Using Systems Thinking to Improve Tourism and Hospitality Research Quality and Relevance: A Critical Review and Conceptual Analysis

This paper argues that much published tourism and hospitality research has had little influence on or practice especially with regard to the problems of sustainability because a failure use systems thinking guide questions approaches. critical review conceptual demonstrates how approach could be used improve both relevance of, theoretical development in, in area sustainability. reviewed recent into tourism’s social impacts demonstrate power taking map out problem area. It then critically concepts from psychology guest engagement programs businesses value for organising concepts. In areas overwhelming conclusion was majority lacked practical based inappropriate deficient understanding.